FAQ
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What happens when I cannot check in on the date of my confirmed reservation due to travel schedule changes or any other reason? Will there be charges for cancelled bookings?
If you contact our front desk at least 7 days prior to your check-in date to either cancel or reschedule your confirmed reservation then you can get a full refund of your confirmation deposit and will not be assessed additional charges for booking changes. If the cancellation of the confirmed booking is within 4 to 6 days prior to the check-in date then 10 percent of the confirmation deposit will be deducted. A 20 percent penalty will be deducted for cancellations made 3 to 2 days prior to check-in. Finally, 30 percent of the confirmation deposit will be forfeited for cancellations occurring within 24 hours prior to the check-in date.
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Do you have online booking? Can we pay with credit cards?
Our apologies but we cannot do online booking or accept credit cards at this time due to connectivity issues within this particular area. We are exploring ways to solve this problem and will offer this service as soon as possible.
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Can I make a reservation on the phone?
Yes, you can and your reservation will be duly noted. But it will be considered temporary and can be cancelled at any time if another guest makes a confirmed reservation for the same villa or villas for the same date.
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How do I make a confirmed reservation?
For confirmed reservations, a deposit of at least 50 percent of the villa (or villas) total accommodation cost must be made to our Banco de Oro account (O’s Landing Beach Resort – Account No. 00-43-803-24888). You can send us a pic of your deposit receipt through our FB Messenger page to help facilitate your booking. Please present your deposit receipt to the front desk upon check-in for billing purposes.
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I cannot make the bank deposit so can I just pay upon check-in?
Unless reservations are confirmed, all our villas are available on a first come first serve basis for drop-in guests. You may not be able to get the villa you want without first confirming a previously made temporary reservation.
